Terms of Service

Version 1.3 · Last updated October 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of the Internetivo platform ("Platform"), operated by Internetivo Ltd ("Internetivo", "we", "us", "our"), an EU-registered company.

By registering an account, accessing the Platform, or using any of its features, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

These Terms constitute a legally binding agreement between you and Internetivo Ltd.

2. Definitions

Term	Meaning
Platform	The Internetivo web application, mobile applications, API, and federated mesh network operated by or under licence from Internetivo Ltd
User	Any person or entity with a registered account
Client	A User who posts tasks or projects and hires Workers
Worker	A User who bids on or accepts tasks and projects
Task / Project	A unit of work posted on the Platform by a Client
Bid / Proposal	An offer submitted by a Worker in response to a Task
Order Payment	The price a Client pays Internetivo for a task, collected before work begins. It pays for a service Internetivo sells to the Client; it is not money held for the Client or the Worker
Node	A federated instance of the Internetivo Platform operated by a licensed node operator
Credit	A prepaid, EUR-denominated balance, usable only to purchase services on the Platform; non-cashable and not electronic money or a deposit
Payouts	Amounts Internetivo owes a Worker for completed services (a supplier payable), settled by bank transfer to the account the Worker nominates; not a stored balance or wallet
Fee	The platform commission charged on completed transactions: up to 15% of the task price (the Worker always receives at least 85%)
Dispute	A formal disagreement between a Client and Worker regarding a task outcome
Career Passport	A portable, verifiable record of a Worker's skills, ratings, and completed work

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old to use the Platform. By registering, you represent and warrant that:

You are at least 18 years of age
You have the legal capacity to enter into this agreement
You are not prohibited from using the Platform under any applicable law
You will use the Platform only for lawful purposes

3.2 Registration

You must provide accurate, current, and complete information when registering. You are responsible for maintaining the accuracy of your account information and for keeping your password confidential.

3.3 Account Security

You are responsible for all activity that occurs under your account. Notify us immediately by opening a support ticket if you suspect unauthorised access. We are not liable for losses resulting from unauthorised access to your account caused by your failure to maintain account security.

3.4 Identity Verification

We may require identity verification at any time, including before you can receive a Payout or transact above certain thresholds. We reserve the right to suspend or restrict accounts that fail or decline verification.

3.5 One Account Per Person

Each natural person or legal entity may hold one account. Creating multiple accounts to circumvent suspensions, fees, or ratings is prohibited.

3.6 Support Ticket Emails and Your Email Account

When you open or receive a reply on a support ticket, we send a notification to the email address on your account. For your convenience, that email may contain a direct link that lets you view and reply to the ticket without signing in. The link is unique to the ticket and is not published anywhere else, but anyone who has the email can use it.

You are responsible for the security of the email account linked to your Internetivo account, including its password, any forwarding rules, and who else can read that inbox. If you forward a ticket email, share a mailbox with others, or your email account is accessed without your permission, the people who can read those emails may be able to read and reply to the tickets they concern. Do not forward ticket emails to anyone you would not allow to see the ticket.

If you believe your email account has been compromised, secure it first (for example by changing its password), then change the email address on your Internetivo account if needed and tell us by opening a support ticket from your signed-in account. Section 3.3 applies to activity carried out through these links in the same way as to any other activity on your account.

4. Platform Description and Project Types

The Internetivo Platform is a federated marketplace facilitating the connection of Clients with Workers for the completion of work. The Platform offers five project formats:

Quick Tasks - Small, clearly defined deliverables with a fixed price and short timeline. Ideal for one-off requests.

Fixed-Price Projects - Scoped work items with defined milestones. The Worker's Payout is recorded milestone by milestone upon Client approval.

Recurring Contracts - Ongoing retainer-style arrangements with regular payment cycles. Either party may terminate with the notice period specified in the contract.

Competitive Bids - Open tender projects where the Client reviews proposals and selects the best fit based on price, experience, and approach.

Collaborative Projects - Multi-contributor tasks where a team of Workers is assembled. Revenue is distributed according to pre-agreed shares stored in the Platform.

Internetivo does not itself perform work, act as an employer, or guarantee the quality or fitness of any deliverable. The Platform is a marketplace only.

5. Task Lifecycle

5.1 Posting

Clients post tasks with a description, budget, timeline, and required skills. Posts must be honest, accurate, and lawful.

5.2 Bidding

Workers submit bids or proposals. By submitting a bid, a Worker represents that they have the skills, capacity, and legal right to perform the work.

5.3 Acceptance

When a Client accepts a bid, the Client orders that work from Internetivo, and Internetivo buys the work from the Worker. Internetivo sells the service to the Client as merchant of record, and the Worker supplies it to Internetivo. The Platform provides the messaging and dispute tools for the work.

5.4 Order Payment

Upon bid acceptance, the Client pays Internetivo the agreed price (the Order Payment) before work begins. Work is not expected to commence until the Order Payment has been made.

5.5 Delivery and Review

The Worker submits the deliverable through the Platform. The Client has a defined review period (default: 7 days) to accept or request revisions. If no action is taken within the review period, the work is treated as approved and the Worker's Payout is recorded.

5.6 Completion and Payment

Upon Client approval, the Platform records the amount, less the Platform Fee, as Payouts owed to the Worker. Payouts are settled to the Worker's connected bank account or payment method.

5.7 Revisions

The number of revisions must be agreed prior to contract formation. Clients may not use revision requests to delay payment indefinitely or to request out-of-scope work.

6. Payment Terms

6.1 Platform Fee

Internetivo charges a fee of up to 15% of the total transaction value on completed transactions; the Worker always receives at least 85%. Internetivo pays the Worker the task price less this fee. No fee is charged if the task is cancelled before work begins.

6.2 Currency

All transactions on the Platform are denominated in Euros (EUR) unless the task is explicitly posted in another supported currency.

6.3 Order Payments

An Order Payment is the price of a service bought from Internetivo. Internetivo does not hold it on behalf of the Client or the Worker. It is not a bank deposit, is not covered by deposit protection schemes, and earns no interest.

6.4 Payouts

Available Payouts are settled to a connected Stripe-verified bank account or other supported payment method. Minimum Payout amounts and processing times apply as displayed in the app. Payouts are subject to identity verification. Payouts are amounts Internetivo owes you for services you have supplied; they are not a stored balance you own or a withdrawable wallet.

6.5 Refunds

If a task is cancelled before work begins: full refund of the Order Payment to the Client.
If a task is cancelled after work begins: any refund is subject to the Dispute Resolution process.
Platform Fees on completed transactions are non-refundable.

6.6 Taxes

You are solely responsible for determining and remitting all taxes applicable to your use of the Platform, including income tax, VAT, and self-employment tax. Internetivo may issue VAT invoices for its Platform Fee where required by law.

6.7 Off-Platform Payments

Transacting outside the Platform to avoid fees is a material breach of these Terms and may result in permanent account termination. If a Client or Worker is discovered to have arranged off-platform payment, both accounts may be suspended.

6.8 Credit and Payouts

Credit. You may hold a prepaid Credit balance, denominated in EUR, usable only to purchase services on the Platform. Credit is not electronic money, not a deposit, and not redeemable for cash. Unspent Credit is limited to a maximum of EUR 300 per account at any time; purchases above your available Credit are paid per invoice at checkout.

Payouts. Amounts you earn for completed work are recorded as Payouts owed to you by Internetivo for services you have supplied, shown as Available (cleared and payable), Pending (earned but in clearing or dispute), and an estimated projection. A Payout is settled by Internetivo paying you for your delivered services (you may be asked to invoice Internetivo, or Internetivo may issue a self-billed invoice). Payouts are not a stored balance you own and not a withdrawable wallet; they are amounts payable to a supplier. You may instead apply your earnings as Credit to purchase services on the Platform. All amounts are denominated in EUR.

7. User Conduct

You agree not to:

Post false, misleading, or fraudulent tasks or bids
Harass, threaten, or abuse other users
Use the Platform to facilitate illegal activities
Attempt to circumvent Platform security, fees, or moderation
Scrape, crawl, or systematically download Platform content without permission
Impersonate another person or entity
Upload malware, viruses, or harmful code
Post content that infringes third-party intellectual property
Use automated tools to bid, post, or interact without prior written approval

Internetivo reserves the right to remove any content and suspend or terminate any account that violates these rules, with or without notice.

8. Intellectual Property

8.1 Platform IP

All software, design, trademarks, logos, and content comprising the Internetivo Platform are owned by or licensed to Internetivo Ltd. You receive a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose.

8.2 User Content

You retain ownership of content you post (task descriptions, messages, profile content). By posting, you grant Internetivo a worldwide, royalty-free, non-exclusive licence to host, display, and transmit that content for the purpose of operating the Platform.

8.3 Deliverables

Unless otherwise agreed in writing between Client and Worker, full ownership of deliverables passes to the Client once the work has been paid for in full. Workers warrant that deliverables do not infringe third-party rights. Workers may retain the right to display deliverables in their portfolio unless the Client requests otherwise.

8.4 Feedback

If you provide feedback, suggestions, or ideas about the Platform, you grant Internetivo the right to use such feedback freely without obligation or compensation.

9. Dispute Resolution

9.1 Direct Resolution

Parties are encouraged to resolve disagreements directly through the Platform messaging system. Internetivo may provide communication tools and templates but does not mediate in the first instance.

9.2 Formal Dispute

Either party may raise a formal Dispute through the Platform after a 48-hour cooling-off period following a disagreement. Raising a Dispute pauses the Worker's Payout for that task until the Dispute is decided.

9.3 AI Arbitration

Upon a formal Dispute submission, the Platform's AI arbitration system reviews all available evidence: task description, bid, messages, deliverables, milestone records, and delivery history. The AI system produces a recommended outcome within 24-72 hours.

Both parties may accept the AI recommendation to resolve the Dispute immediately. If the AI recommendation is not accepted by either party, the case escalates.

9.4 Manual Escalation

Escalated Disputes are reviewed by a member of the Internetivo Trust & Safety team. Manual review typically completes within 5 business days. The reviewer's decision is final and binding on both parties.

Internetivo's decision may include:

Full or partial payment to the Worker
Full or partial refund to the Client
A split determination
Suspension of either or both accounts pending investigation

9.5 Arbitration for Legal Claims

For claims exceeding €10,000, or where a party disputes Internetivo's own conduct, disputes shall be referred to binding arbitration under the Cyprus Arbitration Act and the rules of the Cyprus Chamber of Commerce and Industry. Each party bears their own costs unless the arbitrator orders otherwise.

9.6 Class Action Waiver

To the extent permitted by applicable law, you waive any right to bring or participate in a class action, representative action, or collective proceeding against Internetivo.

10. Limitation of Liability

10.1 No Employment Relationship

Workers are independent contractors. Nothing in these Terms creates an employment, agency, joint venture, or partnership relationship between Internetivo and any User.

10.2 Platform "As Is"

The Platform is provided "as is" and "as available". Internetivo makes no warranty that the Platform will be uninterrupted, error-free, or meet your specific requirements.

10.3 Limitation

To the maximum extent permitted by applicable law, Internetivo's total liability to you for any claim arising out of or in connection with these Terms or the Platform shall not exceed the greater of:

The total Platform Fees paid by you in the 12 months preceding the claim, or
€500

10.4 Exclusion of Consequential Loss

Internetivo is not liable for indirect, incidental, special, exemplary, or consequential damages, including loss of profits, loss of data, or loss of goodwill, arising from your use of the Platform.

10.5 Third-Party Services

Internetivo is not liable for the acts or omissions of third-party service providers (Stripe, Twilio, node operators, etc.).

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Cyprus and EU law where applicable. Subject to the arbitration clause in Section 9.5, you submit to the exclusive jurisdiction of the courts of Cyprus for any dispute not resolved by arbitration.

12. Termination and Suspension

12.1 By You

You may close your account at any time via account settings. Closing your account does not extinguish obligations arising from active tasks, outstanding payments, or pending disputes. You must resolve all active obligations before your account is fully deleted.

12.2 By Internetivo

We may suspend or terminate your account immediately and without prior notice if:

You breach these Terms materially
You engage in fraud, money laundering, or illegal activity
You harass or threaten other users or staff
We are required to do so by law or regulatory order
Your account poses a security risk

12.3 Effect of Termination

On termination, your licence to use the Platform ceases. Available Payouts will be settled to your registered payment method within 30 days, less any amounts owed to Internetivo or subject to outstanding Disputes. Sections relating to IP, disputes, limitation of liability, and governing law survive termination.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email and in-app notification at least 30 days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

14. General Provisions

14.1 Entire Agreement

These Terms, together with the Privacy Policy, the Acceptable Use Policy, and any other policies referenced in them, constitute the entire agreement between you and Internetivo regarding the Platform and supersede any prior agreements, representations, or understandings. No statement, representation, or warranty not expressly set out in these Terms is relied upon by either party.

14.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if it cannot be so modified, severed. The remaining provisions shall continue in full force and effect.

14.3 No Waiver

A failure or delay by Internetivo to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that or any other right or provision. Any waiver must be in writing and signed by Internetivo to be effective.

14.4 Force Majeure

Internetivo shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, epidemics or pandemics, governmental action, power or telecommunications failures, denial-of-service or other malicious attacks, or the acts or omissions of third-party providers or networks.

14.5 Assignment

Internetivo may assign, transfer, or novate any of its rights or obligations under these Terms, in whole or in part, including to a successor in connection with a merger, acquisition, or sale of assets, without your consent. You may not assign or transfer any of your rights or obligations under these Terms without Internetivo's prior written consent.

14.6 Notices

Internetivo may give notice to you by email to the address on your account, by in-Platform notification, or by posting on the Platform. You may contact Internetivo by opening a legal ticket. Notices are deemed received when sent, in the case of email or in-Platform notice, or when posted.

14.7 No Third-Party Rights

Except where expressly stated (including the rights of the relevant application stores under the Mobile Application Terms), these Terms do not create any right or benefit enforceable by any person who is not a party to them.

14.8 Relationship of the Parties

Nothing in these Terms creates any partnership, joint venture, agency, fiduciary, or employment relationship between you and Internetivo.

14.9 Language

These Terms are drafted in English. Any translation is provided for convenience only, and the English version prevails in the event of any conflict.

Experimental Features, Assumption of Risk, and Waiver

The Platform and its features are provided on an "as is" and "as available" basis and may include experimental, beta, preview, or in-development features that may be incomplete, may change or be withdrawn at any time, may not work as intended, and may produce errors. You use the Platform and any such feature at your own risk, and you are responsible for keeping your own backups of important data and files. Full detail is in the Experimental Features and Beta Disclaimer.

To the maximum extent permitted by applicable law, Internetivo gives no warranty of any kind and has no liability for, and you release Internetivo from and waive any claim arising from, software bugs or defects, errors, downtime or unavailability, loss of or damage to data or files, failed or delayed transactions, or any other technical issue, including any direct, indirect, or consequential loss. You agree to report any bug, defect, or issue, and any feedback, by opening a support ticket; doing so does not entitle you to any payment, credit, refund, or compensation.

To the maximum extent permitted by applicable law, you are not entitled to and waive any claim for reimbursement, compensation, refund of fees, damages, returns, or other monetary relief from Internetivo arising from these matters. This does not apply to your Credit balance, any Payouts owed to you, or Order Payments you have made for tasks, which are handled under the Terms of Service and the Refund and Cancellation Policy. Nothing in this section excludes any liability that cannot be excluded under applicable law (including for death or personal injury caused by negligence, fraud, or gross negligence) or your mandatory rights as a consumer or data subject.

Your Data, Security Reports, and Content Moderation

No guarantee; protect and back up your own data

The Platform, its apps and its software are experimental and may contain bugs, errors, security issues or other defects. Internetivo does not guarantee that the Platform, any feature, or any data or file you store on it will be available, accurate, complete, secure, or preserved. You are responsible for keeping your own backups of, and for protecting, all data, files and content you add to the Platform. If any item is lost, deleted, corrupted, or becomes unavailable, Internetivo is not responsible for it, to the maximum extent permitted by applicable law.

Do not add sensitive, personal, or confidential data

Do not upload, post, store, or share sensitive data, special categories of personal data (such as health, biometric, or financial account data), other people's personal data, passwords or access credentials, or confidential or trade-secret information on the Platform, in tasks, projects, messages, files, or support tickets. You are solely responsible for what you share and upload. If you choose to add such data, you do so at your own risk and Internetivo is not responsible for any consequence of your choice, to the maximum extent permitted by applicable law.

Report errors, issues, and suspected data breaches

If you believe there is an error, a software or security bug, or a data breach, report it to Internetivo without delay by opening a support ticket. The ticket number and the confirmation email you receive are your receipt that Internetivo has been informed. Internetivo will use reports to investigate and fix software and security issues. Reporting does not entitle you to any payment, credit, refund, or compensation.

Member content and moderation

Members are solely responsible for the content, files, and actions they post, upload, or carry out on the Platform. Internetivo does not check all content or all members and has no general obligation to monitor them, and Internetivo is not responsible for member content, files, or actions. When a member reports content, Internetivo will review the report and take the action it considers appropriate, if any.

Internetivo may remove or restrict content, or warn, suspend, or ban a member, immediately and without prior notice, when Internetivo, its automated systems, or its fraud and security systems flag or identify content, files, or actions as suspicious or in breach of these Terms. Automated and manual checks can make mistakes, including false or mistaken identifications, and Internetivo is not liable for actions taken in good faith on that basis. When we take such an action and have your contact details, we will tell you what was restricted and why, and you may ask us to review the decision by opening a support ticket.

Nothing in this section excludes or limits any liability or right that cannot be excluded or limited under applicable law, including your mandatory rights as a consumer or as a data subject.

15. Contact

Internetivo Ltd An EU-registered company Open a legal ticket Website: https://internetivo.com/legal

These Terms of Service were last updated in October 2026 and are governed by the laws of the Republic of Cyprus and EU law where applicable.