Contact

Talk to a real team · Tracked tickets · EU registered

Whether you want to buy, need help, or want to partner or run a node, there is a clear way to reach us. Support runs on a tracking system: every request gets a ticket, an owner and a record, so nothing gets lost in an inbox.

Ways to reach us

Pick the lane that fits and it gets to the right people faster.

SupportOpen a ticket from the client area. Every request is tracked end to end, with an owner and a clear record, not a black-hole inbox. SalesPricing, plans, nodes and what fits your needs. Talk to us before you commit, no pressure. PartnershipsWant to run a federated node or integrate with the network? Start a partnership conversation with a ticket. PressMedia, interviews and brand assets. Reach the team directly for anything press related.

Why tickets, not just email

Support is where trust is won or lost, so we built it to be accountable. When you open a ticket it gets logged, assigned and tracked to resolution. You can see status, history and replies in one place, nothing depends on someone remembering an email. That shared record is the same principle the whole network runs on: trust comes from records, not promises.

Common questions

How fast will you respond?

Most tickets get a first response within one business day. Sales and partnership enquiries are usually answered the same business day.

What are your support hours?

We are open 24/7 and do not keep EU business hours. Submit a ticket any time and we pick it up in order, around the clock.

Can I just email you?

No. You need to register a free account and open a ticket. Emails from people who are not registered customers are automatically filtered, so they never reach us.

How do I report a security issue?

Open a ticket and state what you found. We take responsible disclosure seriously; it is part of how we keep our record.

Ready when you are: open the client area to submit a ticket, or log in if you already have an account.