Terms of Use


Terms of Use

Acceptance Of This Agreement

Your access to and use of all products and services of Internetivo are subject exclusively to these Terms of Use. You will not use the website for any purpose that is unlawful or prohibited by these Terms of Use. By using the website and/or purchasing any service(s) you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms of Use you must immediately stop using the website. Any logo or images that you may have at your website they might be used by Internetivo for demonstration or advertising purpose without prior notice or agreement.

Entire Agreement

These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.

Limitation of Liability

We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.

Data Request Policy

Privacy Policy

Please see Internetivo's Privacy Policy for further information on what type of information Internetivo collects, how it is used and when it may be disclosed. Subject to Internetivo’s Privacy Policy, this Section describes the types of requests for data that Internetivo may receive and how Internetivo may respond to such requests.

Types of Requests

Internetivo may accept the following types of requests concerning Subscriber data:

Data Requests

A data request is a request for information or documents relating to Subscriber accounts in connection with official criminal investigations or other official legal proceedings. Except in limited emergency situations (see below), Internetivo requires data requests to be made through formal Cyprus legal process and procedures, and we respond to such requests as required by law. Examples of data requests include:

    • Subpoenas
      Court Orders
      Search Warrants
  • Legal process received from outside Cyprus may require a Mutual Legal Assistance Treaty (MLAT) with Cyprus Other forms of legal process such as Civil Investigative Demands Preservation Requests. A preservation request asks Internetivo to preserve Subscriber account records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information: Identification of the account(s) at issue (as further described in Section below); Identification of the investigating agency and/or specific pending official proceedings (requests must be signed on law enforcement letterhead); Assurances that the requesting agency or individual is taking steps to obtain appropriate legal process for access to the data that Internetivo is being asked to retain; and A valid return email address and phone number.

    Emergency Requests. An emergency request is only appropriate in cases involving imminent serious bodily harm or death. We respond to emergency requests when we believe in good faith that such harm may occur if we do not respond without delay. Notice to Internetivo Subscribers. Internetivo’s policy is to notify its Subscribers of requests for their data unless Internetivo is prohibited from doing so by statute or court order. Information to Include in a Request. The following information must be included in a request for Subscriber data: First and last name of the customer and email address associated with the account; and Domain name and/or IP address associated with the account. Internetivo may not be able to respond to a request without this information. Additionally, Internetivo reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.

    Sending a Request to Internetivo

    Please use the following contact information to send a Request to Internetivo:

    • Internetivo
      ATTN: Internetivo LTD

  • Claims - Requests - Inspections - Abuse

    When any service(s) are under inspection and/or claim and/or abuse and/or request(s) and/or legal procedure, Internetivo have all the rights to shutdown and/or suspend and/or terminate and/or delete the service(s) and/or its data and/or the related service(s) or client's data with/without warning(s). The client's service(s) wil not be transferred and/or accessed at the duration of procedure(s).

    Internetivo reserves all the rights to request identification document(s) for identifying any client(s) by requesting ID, proof of address and/or any kind of identifying document(s).



    Internetivo may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests. Available Information. Depending on the type of formal legal process provided, Internetivo may be able to respond with one or more of the following types of data: Non-Content. Internetivo will produce non-content information such as basic Subscriber information which may include the following subject to a valid request:

    • Name
      Email addresses
      Date and time of account creation
      Billing information
      IP Logs
  • Customer agrees that it shall defend, indemnify, save and hold harmless from any and all demands, liabilities, losses, costs, claims, including reasonable attorney’s fees, (‘Liabilities’) against Internetivo, its agents, its customers, servants, officers, and employees, that may arise or result from any services provided, performed or agreed to be performed or any product sold by Customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Internetivo against Liabilities arising out of any injury to person or property caused by any products sold or distributed in connection with Internetivo’s services; and material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party; copyright infringement and any defective product which Customer sold on Internetivo’s Services. As a result of this, Customer agrees that Internetivo shall not be liable to Customer for any claims of actual, compensatory and/or consequential damages which may be suffered by Customer, including, but not limited to, losses or damages due to the loss data resulting from delays, non deliveries, or service interruptions caused by the fault or negligence of Internetivo. Notwithstanding the above mentioned, Customer’s exclusive remedies, damages, losses and causes of actions shall not exceed the aggregate dollar amount which Customer paid during the term of this Agreement.

    Internetivo will not be responsible for any damages your business may suffer. Internetivo makes no warranties of any kind, expressed or implied for services provided. Internetivo disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions or failures caused by Internetivo and its employees. The services provided by Internetivo are provided AS-IS and without any warranty expressed or implied. Internetivo reserves all the rights to perform but not limited to; website redirections for security purposes alongside with website redirections to the company's website and/or service(s) once service(s) are marked as unpaid or due or suspended or under an attack. Internetivo reserves the right to revise its policies at any time.


    Internetivo will only produce Subscriber content (such as website files, social media, advertising, and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.

    All websites under Internetivo Network, should carry Internetivo logo icon to be displayed in an appropriate main area of the website and/or their service(s).

    Content Responsibilities

    The client is responsible for all content posted or stored on their web hosting space. Internetivo exercises no control over the content or information contained on the servers used for hosting. Internetivo will not be responsible for any direct, indirect, or consequential damages which may result from the use of this service by its customers or any other related or unrelated third parties. Internetivo is not responsible for backing up data or recovering data in case of loss on the client’s behalf. There are no warranties expressed or implied for the services the Internetivo provides or the software used by any client.


    In addition to the general rules above, the provisions in this Section apply specifically to your use of Internetivo Content and User Content posted to Internetivo’s corporate websites (i.e., those sites which Internetivo directly controls or maintains). The applicable provisions are not intended to and do not have the effect of transferring any ownership or licensed rights (including intellectual property rights) you may have in content posted to your hosted websites.

    Internetivo Content. Except for User Content and User Intellectual Property, the content on this Site and the Services, including without limitation the text, software, scripts, source code, API, graphics, photos, sounds, music, videos and interactive features and the trademarks, service marks and logos contained therein, artwork, graphics, website templates, themes and widgets, literary work, computer code (including html), applications and other media, designs, animations, interfaces, derivatives and versions thereof, methods, products, algorithms, data, interactive features and objects, advertising and acquisition tools and methods, customized URLs and all copyrightable materials (“Internetivo Content”), are owned by or licensed to Internetivo in perpetuity, and are subject to copyright, trademark, and/or patent protection in the Cyprus and foreign countries, and other intellectual property rights under Cyprus and foreign laws. Internetivo Content is provided to you “as is”, “as available” and “with all faults” for your information and personal, non-commercial use only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any purposes whatsoever without the express prior written consent of Internetivo. No right or license under any copyright, trademark, patent, or other proprietary right or license is granted by this Agreement. Internetivo reserves all rights not expressly granted in and to the Internetivo Content, this Site and the Services, and this Agreement do not transfer ownership of any of these rights. However, Internetivo hereby grants to the User a non-exclusive, non-transferable, non-sublicensable, fully revocable, limited license to use the Internetivo Content, for the purpose of generating and displaying websites created through relevant Services provided by Internetivo, solely as expressly permitted under this terms and conditions, and solely within the relevant Services. For the avoidance of doubt, if certain Internetivo Content is provided (bundled) with certain Services’ plan, the User is allowed to use such Internetivo Content solely within the relevant Services’ plan.

    User Content. Some of the features of this Site or the Services may allow Users to view, post, publish, share, store, or manage (a) ideas, opinions, recommendations, or advice (“User Submissions”), or (b) literary, artistic, musical, or other content, including but not limited to photos and videos (together with User Submissions, “User Content”). User Content includes all content submitted through your Account.

    User Intellectual Property. User shall own all intellectual property pertaining to User Content and to any other materials created, developed, or connected to Services by User, including any designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, code, algorithms, SPIs, APIs, databases, interfaces, text and literary works.

    By posting or publishing User Content or User Intellectual Property to this Site or to the Services, you represent and warrant to Internetivo that (i) you have all necessary rights to distribute User Content or User Intellectual Property via this Site or via the Services, either because you are the author of the User Content or User Intellectual Property and have the right to distribute the same, or because you have the appropriate distribution rights, licenses, consents, and/or permissions to use, in writing, from the copyright or other owner of the User Content or User Intellectual Property, and (ii) the User Content or User Intellectual Property does not violate the rights of any third party. User shall be solely responsible for any and all consequences (including any damages) and requirements for using User Content or User Intellectual Property.

    Security. You agree not to circumvent, disable or otherwise interfere with the security-related features of this Site or the Services found at this Site (including without limitation those features that prevent or restrict use or copying of any Internetivo Content or User Content) or enforce limitations on the use of this Site or the Services found at this Site, the Internetivo Content or the User Content therein.

    No content monitoring and Account Termination

    Internetivo generally does not pre-screen User Content (whether posted to a website hosted by Internetivo or posted to this Site). However, Internetivo reserves the right (but undertakes no duty) to do so and decide whether any item of User Content is appropriate and/or complies with this Agreement. Internetivo may remove any item of User Content (whether posted to a website hosted by Internetivo or posted to this Site) and/or terminate a User’s access to this Site or the Services found at this Site for posting or publishing any material in violation of this Agreement, or for otherwise violating this Agreement (as determined by Internetivo in its sole and absolute discretion), at any time and without prior notice. Internetivo may also terminate a User’s access to this Site, the Services or the Account (at Internetivo’s sole discretion) without notice if: (i) Internetivo notices or is informed that Site or the Services are used in a manner that promotes, encourages or engages in child pornography, the exploitation of children or terrorism, or (ii) Internetivo has reason to believe the User is a repeat offender. If Internetivo terminates your access to this Site, Services or the Account, Internetivo may, in its sole and absolute discretion, remove and destroy any data and files stored by you on its servers. Please note that using one Service for illegal activity mentioned herein does not limit Internetivo’s right to terminate User’s Account.

    Additional Reservation of Rights

    Internetivo expressly reserves the right to deny, cancel, terminate, suspend, lock, or modify (including access to or control of) any Account or Services (including the right to cancel or transfer any domain name registration) for any reason (as determined by Internetivo in its sole and absolute discretion), including but not limited to the following: (i) to correct mistakes made by Internetivo in offering or delivering any Services (including any domain name registration), (ii) to protect the integrity and stability of, and correct mistakes made by, any domain name registry, (iii) to assist with our fraud and abuse detection and prevention efforts, to prevent activities that threaten the stability of our network and/or servers, (iv) to comply with court orders against you and/or your domain name or website and applicable local, state, national and international laws, rules and regulations, (v) to comply with requests of law enforcement, including subpoena requests, (vi) to comply with any dispute resolution process, (vii) to defend any legal action or threatened legal action without consideration for whether such legal action or threatened legal action is eventually determined to be with or without merit, or (viii) to avoid any civil or criminal liability on the part of Internetivo, its officers, directors, employees and agents, as well as Internetivo ’s affiliates, including, but not limited to, instances where you have sued or threatened to sue Internetivo.

    Internetivo expressly reserves the right to terminate, without notice to you, any and all Services where, in Internetivo's sole discretion, you are harassing or threatening Internetivo and/or any of Internetivo's employees.

    Internetivo expressly reserves the right to access, edit, and (or) in any other way modify your Account and (or) Services, including but not limited to, User Submissions and User Content, in order to assist you when you reach out to the Customer Service via live chat, email or ticketing system or any other way described in Privacy Policy. Internetivo shall not be liable for any loss or damage resulting from such actions.


    You agree to protect, defend, indemnify and hold harmless Internetivo and its officers, directors, employees, agents, and third party service providers from and against any and all claims, demands, costs, expenses, losses, liabilities and damages of every kind and nature (including, without limitation, reasonable attorneys’ fees) imposed upon or incurred by Internetivo directly or indirectly arising from (i) your use of and access to this Site or the Services found at this Site; (ii) your violation of any provision of this Agreement or the policies or agreements which are incorporated herein; and/or (iii) your violation of any third-party right, including without limitation any intellectual property or other proprietary right. The indemnification obligations under this section shall survive any termination or expiration of this Agreement or your use of this Site or the Services found at this Site.

    Discontinued Services - End of Life Policy

    Internetivo reserves the right to cease offering or providing any of the Services at any time, for any or no reason, and without prior notice. Although Internetivo makes great effort to maximize the lifespan of all its Services, there are times when a Service we offer will be discontinued or reach its End-of-Life ("EOL"). If that is the case, that product or service will no longer be supported by Internetivo, in any way, effective on the EOL date. Notice and Migration. In the event that any Service we offer has reached or will reach EOL, we will attempt to notify you thirty or more days in advance of the EOL date. It is your responsibility to take all necessary steps to replace the Service by migrating to a new Service before the EOL date, or by entirely ceasing reliance on said Service before the EOL date. In either case, Internetivo will either offer a comparable Service for you to migrate to for the remainder of the term of your purchase, a prorated in-store credit, or a prorated refund, to be determined by Internetivo in its sole and absolute discretion. Internetivo may, with or without notice to you, migrate you to the most up-to-date version of the Service, if available. You agree to take full responsibility for any and all loss or damage arising from any such migration. No Liability. Internetivo will not be liable to you or any third party for any modification, suspension, or discontinuance of any of the Services we may offer or facilitate access to.

    Payments - Automatic Renewals

    By purchasing our Services, you agree to provide correct and full payment related information (including information required for tax exemptions, such as VAT/GST number). Any claims or requests will be handled only if they are provided not later than within 30 days of the date of purchase, unless applicable laws provide otherwise.

    If you use automatic payments, you will always need to have one payment method that's designated as a primary. You can also add a backup payment method to your account that will be used if your primary payment method does not work for some reason. In case your primary method does not work, we will automatically charge your costs to your backup payment method in order to ensure that your Services keep running.

    You agree to pay any and all prices and fees due for Services purchased or obtained at this Site at the time you order the Services. All prices and fees are non-refundable unless otherwise expressly noted in the Refund Policy section below, even if your Services are suspended, terminated, or transferred prior to the end of the Services term. Internetivo expressly reserves the right to change or modify its prices and fees at any time, and such changes or modifications shall be posted online at this Site and effective immediately without need for further notice to you. If you have purchased or obtained Services for a period of months or years, changes or modifications in prices and fees shall be effective when the Services in question come up for renewal as further described below. Except as prohibited in any product-specific agreement, you may pay for Services by utilizing any of the following “Payment Methods”: (i) by providing a valid credit card, (ii) by using PayPal (as defined below), or (iii) via in-store credit balances, if applicable (and as defined below), each a “Payment Method”. For Services that offer “Express Checkout”, clicking the Express Checkout button will automatically place an order for that Service and charge the primary Payment Method on file for your Account. Confirmation of that order will be sent to the email address on file for your Account. Your Payment Method on file must be kept valid if you have any active Services in your Account. You acknowledge and agree that where refunds are issued to your Payment Method, Internetivo's issuance of a refund receipt is only confirmation that Internetivo has submitted your refund to the Payment Method charged at the time of the original sale, and that Internetivo has absolutely no control over when the refund will be applied towards your Payment Method’s available balance. You further acknowledge and agree that the payment provider and/or individual issuing bank associated with your Payment Method establish and regulate the time frames for posting your refund, and that such refund posting time frames may range from five (5) business days to a full billing cycle, or longer. In the event a refund is issued to your Payment Method and the payment provider, payment processor or individual issuing bank associated with your Payment Method imposes any limitations on refunds, including but not limited to, limitations as to the timing of the refund or the number of refunds allowed, then Internetivo, in its sole and absolute discretion, reserves the right to issue the refund in the form of an in-store credit. Internetivo also has the right, but not the obligation, to offer an in-store credit for customers seeking refunds, even if there are no limitations on refunds imposed by the Payment Method. For the avoidance of doubt, any and all refunds processed via the issuance of in-store creditsare solely within Internetivo’s discretion and are not available at customer request. In order to ensure that you do not experience an interruption or loss of Services, most Services offer an automatic renewal option. The automatic renewal option automatically renews the applicable Service for a renewal period equal in time to the most recent service period, except for domain names which will renew for the original service period. For example, for products other than domains, if your last service period is for one year, your renewal period will be for one year. While the details of the automatic renewal option vary from Service to Service, the Services that offer an automatic renewal option treat it as the default setting. Therefore, unless you disable the automatic renewal option, Internetivo will automatically renew the applicable Service when it comes up for renewal and will take payment from the Payment Method you have on file with Internetivo at Internetivo’s then current rates, which you acknowledge and agree may be higher or lower than the rates for the original service period. In order to see the renewal settings applicable to you and your Services, simply log into your members area and find the respective account. You may enable or disable the automatic renewal option at any time. However, should you elect to disable the automatic renewal option and fail to manually renew your Services before they expire, you may experience an interruption or loss of Services, and Internetivo shall not be liable to you or any third party regarding the same. In addition, Internetivo may participate in “recurring billing programs” or “account updater services” supported by your credit card provider (and ultimately dependent on your bank’s participation). If you are enrolled in an automatic renewal option and we are unable to successfully charge your existing Payment Method, your credit card provider (or your bank) may notify us of updates to your credit card number and/or expiration date, or they may automatically charge your new credit card on our behalf without notification to us. In accordance with recurring billing program requirements, in the event that we are notified of an update to your credit card number and/or expiration date, Internetivo will automatically update your payment profile on your behalf. Internetivo makes no guarantees that we will request or receive updated credit card information. You acknowledge and agree that it is your sole responsibility to modify and maintain your Account settings, including but not limited to (i) setting your renewal options and (ii) ensuring your associated Payment Method(s) are current and valid. Further, you acknowledge and agree that your failure to do so, may result in the interruption or loss of Services, and Internetivo shall not be liable to you or any third party regarding the same. If for any reason Internetivo is unable to charge your Payment Method for the full amount owed for the Services provided, or if Internetivo receives notification of a chargeback, reversal, payment dispute, or is charged a penalty for any fee it previously charged to your Payment Method, you agree that Internetivo may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate cancellation, without notice to you, of any domain names or Services registered or renewed on your behalf. Internetivo also reserves the right to charge you reasonable “administrative fees” or “processing fees” for (i) tasks Internetivo may perform outside the normal scope of its Services, (ii) additional time and/or costs Internetivo may incur in providing its Services, and/or (iii) your noncompliance with this Agreement (as determined by Internetivo in its sole and absolute discretion). Typical administrative or processing fee scenarios include, but are not limited to (i) customer service issues that require additional personal time or attention; (ii) UDRP actions(s) in connection with your domain name(s) and/or disputes that require accounting or legal services, whether performed by Internetivo staff or by outside firms retained by Internetivo; (iii) recouping any and all costs and fees, including the cost of Services, incurred by Internetivo as the results of chargebacks or other payment disputes brought by you, your bank or Payment Method processor. These administrative fees or processing fees will be billed to the Payment Method you have on file with Internetivo. Internetivo may offer product-level pricing in various currencies; however, transaction processing is supported only in U.S. dollars and a select number of the currency options displayed on this Site ("Supported Currency" or “Supported Currencies”). If the currency selected is a Supported Currency, then the transaction will be processed in the Supported Currency and the pricing displayed during the checkout process will be the actual amount processed and submitted to your bank for payment. If the currency selected is not a Supported Currency, then the transaction will be processed in U.S. dollars and the pricing displayed during the checkout process will be an estimated conversion price at the time of purchase. In either case (whether the currency selected is a Supported Currency or not), if the transaction is processed in a currency that differs from the currency of your bank account, you may be charged exchange rate conversion fees by your bank. In addition, due to time differences between (i) the time you complete the checkout process, (ii) the time the transaction is processed, and (iii) the time the transaction posts to your bank statement, the conversion rates may fluctuate, and Internetivo makes no representations or warranties that (a) the amount submitted to your bank for payment will be the same as the amount posted to your bank statement (in the case of a Supported Currency) or (b) the estimated conversion price will be the same as either the amount processed or the amount posted to your bank statement (in the case of a non-Supported Currency), and you agree to waive any and all claims based upon such discrepancies (including any and all claims for a refund based on the foregoing). In addition, regardless of the selected currency, you acknowledge and agree that you may be charged Value Added Tax ("VAT"), Goods and Services Tax ("GST"), or other localized fees and/or taxes, based on your bank and/or the country indicated in your billing address section.

    In no event will you be eligible for more than one refund of the same product.

    Project Timeline

    It is the responsibility of the client to review the project timeline and adhere to the dates for deliverables on their part. Failure to meet deadlines imposed by Internetivo will result in delay of project, or risk putting the project on hold. Internetivo may invoice client for additional resources should the delay of a project interrupt Internetivo’s workflow. Indefinite delay of a project may result in project termination, and a new development agreement must be reached prior to restarting the project. Down payments for services are non-refundable, and will not be returned to client should a project be delayed or terminated as a result of the client failing to adhere to project timeline.

    Any time frames or estimates that we give are contingent upon your full co-operation and complete and final content in photography for the work pages. During development there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process. If for any reason the client fail to provide the required feedback, project delivery delay may occured or even project termination. An additional charge would be added for any delay or for any additional requirements the client have.

    Internetivo reserves the right to ask for additional charges for any project that was delayed for any reason along with the right to cancel or terminate any project where client fail to co-operate or communicate with the responsible department within 48 hours of contacting the client by any means.

    By instructing Internetivo to design and build a website, you, the client, agree to allow Internetivo to use any design or extract of such website we may have designed and built for you, the client, for promotional purposes of any finished work in any portfolio, either online or in any other promotional material Internetivo may choose use from time to time to promote Internetivo and our work.

    Internetivo make every effort to ensure that websites are designed to be viewed by the majority of visitors. All of Internetivo’s websites are designed to work with the most popular current browsers such as Firefox, Internet Explorer 8, 9 & 10, Google Chrome, Safari, Apple devices, Android devices and other such medium. However, you, the client, shall accept that Internetivo cannot guarantee correct functionality with all browser software across different operating systems. As such, Internetivo cannot accept responsibility for web pages, images or graphics, which do not display acceptably in new versions of browsers released after the website has been designed and launched over to you, the client. Therefore, Internetivo does reserve the right to quote a fee for any necessary work involved in changing the website design code for it to work with updated browser software.

    As is good business practice, we will not engage or enter into any work or works that deal with matters or subjects of an immoral or illegal nature. Therefore, please do not provide Internetivo with any information and/or content or images of an illegal or inappropriate nature, or ask us to undertake such work, as we will not entertain dealing with such material, and may be obligated to pass on such information, content and images to the necessary or appropriate authorities. There will be no exceptions.

    Where your website or social media platforms allow for users to leave comments or reviews, please note that we have no responsibility for monitoring or controlling any submissions submitted by third parties.

    If you would like to cancel an agreement entered into between us, you have a statutory right to change your mind (without giving a reason) within 14 days of purchasing our service and receive a refund within 14 days of communicating (in writing) your decision to cancel. This right to cancel does not apply when our services have already commenced. If you would like to cancel an ongoing service with us, you must communicate your intent to cancel with 7 days’ notice in writing. Internetivo is entitled to be paid for all work completed until the notice of cancellation and will promptly invoice you for all services performed but not yet invoiced. We will retain all work produced until the outstanding balance is paid in full.

    Upon the cancellation of any agreement entered into between us for any reason, all accrued rights and liabilities included in these Terms and Conditions shall not be affected together with any other provision of these terms which expressly or by implication is intended to survive termination.

    If any provision of these Terms and Conditions is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision shall not be affected.

    These Terms and Conditions and your order constitute the entire agreement between us and supersede all prior agreements and understandings between us relating to our services.

    No one other than you or us has the right to enforce a term of any agreement entered into between us.

    We reserve the right to terminate any agreement entered between us, with immediate effect, where in our opinion, you are in breach of these Terms and Conditions. No refunds will be given in such a situation.

    Consequential Loss

    We shall not be liable for any loss or damage which you may suffer which is in any way attributable to any delay in performance or completion of our contract.


    We reserve the right to subcontract any services that we have agreed to perform for you as we see fit.


    All websites or services under Internetivo Network should display Internetivo's logo and/or the services should be updated with Internetivo's logo.

    Website Copyright

    Custom Websites: The copyright on a custom website is transferred to the website purchaser after full payment has been received for the website. If copyright transfer has been processed, customer may receive a full backup of their website upon cancellation. This backup will include the entire file structure in a .zip file and, if applicable, an SQL file containing the MySQL database dump.

    Semi-Custom Websites: WordPress login credentials are not available to customers who purchase subscription or layout websites. The copyright on semi-custom website development is transferred to the website purchaser after three (3) years of active subscription service. If a semi-custom website is paid for in advance, the copyright is transferred upon full payment for website development. If copyright transfer has been processed, customer may receive a full backup of their website upon cancellation. This backup will include the entire file structure in a .zip file and, if applicable, an SQL file containing the MySQL database dump.

    Termination/Cancellation Policy

    Internetivo requires a 30-day notice prior to canceling a website hosting account. For any service(s), where the cost of development and/or service(s) are broken down into monthly payments rather than an upfront charge, a one year minimum contract is required. If a service is cancelled early, the final balance on remaining months of service is due. Two years of consecutive service must be paid for copyright release, or to receive a copy of your website files or an administrative login. Upon cancellation, you will be sent a bill with your final balance (up to 30 days after notification) after your cancel request which should be paid in advance in order to gain access. At the time of cancellation, all website files, email accounts, and e-mails will be deleted from our server; you are responsible for requesting a backup of these files should you need them for future use.

    Keeping your Account safe

    Accounts. In order to access some of the features of this Site or use some of the Services, you will have to create an Account. You represent and warrant to Internetivo that all information you submit when you create your Account is accurate, current and complete, and that you will keep your Account information accurate, current and complete. If Internetivo has reason to believe that your Account information is untrue, inaccurate, out-of-date or incomplete, Internetivo reserves the right, in its sole and absolute discretion, to suspend or terminate your Account. You are solely responsible for the activity that occurs on your Account, whether authorized by you or not, and you must keep your Account information secure, including without limitation your customer number/login, password, Payment Method(s) (as defined below). For security purposes, Internetivo recommends that you change your password at least once every one (1) month for each Account. You must notify Internetivo immediately of any breach of security or unauthorized use of your Account. Internetivo will not be liable for any loss you incur due to any unauthorized use of your Account. You, however, may be liable for any loss Internetivo or others incur caused by your Account, whether caused by you, or by an authorized person, or by an unauthorized person.

    Transfer of Data Abroad. If you are visiting this Site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information (including your Account information) across international boundaries. By visiting this Site and communicating electronically with us, you consent to such transfers.

    Account Management Access (Account Sharing). The Services allows you to grant access (depending on permissions granted) to your Internetivo account to another Internetivo customer. You may revoke any person’s ability to access your account at any time. By authorizing any person to access your account, you acknowledge and agree that: (1) you have an established and trusted business or personal relationship with such a person; (2) you voluntarily authorize such person to access and make changes to your account; (3) depending on permissions granted, such person may be able to view personal information that you have provided in your account, including billing information (but excluding full payment method information); (4) such person will be able to access your account as it is on the day of granting access and also access any future changes thereof (e.g. in case access to certain hosting is granted, such person will be able to access any future add-on domains of such hosting); (5) in case you separately agree (allow) that such a person would contact Customer Support on your behalf, such person will be able to contact our Customer Support, receive information and (or) manage services on your behalf using our Customer Support and access your chat history (including any personal and other information contained therein). Note that such a person in any case will not be allowed to perform certain actions, such as view or change your account credentials (like your password), delete your account or invite others to access your account.

    You are assuming full legal and financial responsibility (and undertake to fully release Internetivo from any related liability) with respect to your decision to grant access to your account to any person or with respect to any actions such person may take or fail to take with respect to your account. By requesting access to the Internetivo account of another customer, Internetivo customer undertakes to use such access solely in the best interest of and as authorized by the customer granting access. Please note that Internetivo is not involved in the actual contract between a Internetivo customer granting access and/or requesting/receiving access to an account. Should there be a dispute between the parties, you must address such dispute directly with the individual you are in contract with.

    Uptime Availability

    Subject to the terms and conditions of this Agreement and our other policies and procedures, we shall use commercially reasonable efforts to attempt to provide this Site and the Services on a twenty-four (24) hours a day, seven (7) days a week basis. You acknowledge and agree that from time to time this Site may be inaccessible or inoperable for any reason including, but not limited to, equipment malfunctions; periodic maintenance, repairs or replacements that we undertake from time to time; or causes beyond our reasonable control or that are not reasonably foreseeable including, but not limited to, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network congestion or other failures. You acknowledge and agree that we have no control over the availability of this Site or the Service on a continuous or uninterrupted basis, and that we assume no liability to you or any other party with regard thereto. From time to time, Internetivo may offer new Services (limited preview services or new features to existing Services) in a pre-release version. New Services, new features to existing Services or limited preview services shall be known, individually and collectively, as “Trial Services”. If you elect to use any Trial Services, then your use of the Trial Services is subject to the following terms and conditions: (i) You acknowledge and agree that the Trial Services are pre-release versions and may not work properly; (ii) You acknowledge and agree that your use of the Trial Services may expose you to unusual risks of operational failures; (iii) The Trial Services are provided AS-IS, so we do not recommend using them in production or mission critical environments; (iv) Internetivo reserves the right to modify, change, or discontinue any aspect of the Trial Services at any time; (v) Commercially released versions of the Trial Services may change substantially, and programs that use or run with the Trial Services may not work with the commercially released versions or subsequent releases; (vi) Internetivo may limit availability of customer service support time dedicated to support of the Trial Services; (vii) You acknowledge and agree to provide prompt feedback regarding your experience with the Trial Services in a form reasonably requested by us, including information necessary to enable us to duplicate errors or problems you experience. You acknowledge and agree that we may use your feedback for any purpose, including product development purposes. At our request you will provide us with comments that we may use publicly for press materials and marketing collateral. Any intellectual property inherent in your feedback or arising from your use of the Trial Services shall be owned exclusively by Internetivo; (viii) You acknowledge and agree that all information regarding your use of the Trial Services, including your experience with and opinions regarding the Trial Services, is confidential, and may not be disclosed to a third party or used for any purpose other than providing feedback to Internetivo; (ix) The Trial Services are provided “as is”, “as available”, and “with all faults”. To the fullest extent permitted by law, Internetivo disclaims any and all warranties, statutory, express or implied, with respect to the Trial Services including, but not limited to, any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. You acknowledge and agree that you have the necessary rights and permissions to share all information necessary to provide the Services with Internetivo. You acknowledge and agree that the Services may be provided by independent contractors or third-party service providers. All paid support services are non-refundable.

    Domain Name Registration and Renew

    Internetivo may purchase domain names on behalf of the Client. Payment in relation to, and renewal of, those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Internetivo. The Client should keep a record of the due dates for payment to ensure that payment is received before the domain date expiry. When a domain expires, your website and mail service will stop functioning, and no changes can be made to the domain. However, for generic TLDs (.com, .net, .org, .biz, .info, etc.), you may have a period of up to 3 days at Internetivo, after the actual expiration date during which you can still renew the domain at the grace period cost which is different for each TLD. If you do not renew during the grace period, the domain will be deleted and is no longer controlled by Internetivo. This is known as the "Redemption Period," which is typically up to 7 days. If you wish to re-claim the domain, the process will be more expensive and time-consuming as Internetivo will be required to submit paperwork and payment to the central registry.

    Modifications to this document

    We reserve the right to revise, amend, or modify this document at any time and in any manner. However, if we plan to materially change how we plan to use previously collected personal information. We encourage you to periodically review this page for the latest information on our practices. You can find when this document was last updated at the bottom of this page.

    If you have any questions about this document or the practices described herein, you may contact: our Abuse Dept.

    Last modified: Sunday 2024/06/16 09:34