Acceptance Of This Agreement
These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.
We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.
Types of Requests
Internetivo may accept the following types of requests concerning Subscriber data:
A data request is a request for information or documents relating to Subscriber accounts in connection with official criminal investigations or other official legal proceedings. Except in limited emergency situations (see below), Internetivo requires data requests to be made through formal Cyprus legal process and procedures, and we respond to such requests as required by law. Examples of data requests include:
Legal process received from outside Cyprus may require a Mutual Legal Assistance Treaty (MLAT) with Cyprus Other forms of legal process such as Civil Investigative Demands Preservation Requests. A preservation request asks Internetivo to preserve Subscriber account records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information: Identification of the account(s) at issue (as further described in Section below); Identification of the investigating agency and/or specific pending official proceedings (requests must be signed on law enforcement letterhead); Assurances that the requesting agency or individual is taking steps to obtain appropriate legal process for access to the data that Internetivo is being asked to retain; and A valid return email address and phone number.
Emergency Requests. An emergency request is only appropriate in cases involving imminent serious bodily harm or death. We respond to emergency requests when we believe in good faith that such harm may occur if we do not respond without delay. Notice to Internetivo Subscribers. Internetivo’s policy is to notify its Subscribers of requests for their data unless Internetivo is prohibited from doing so by statute or court order. Information to Include in a Request. The following information must be included in a request for Subscriber data: First and last name of the customer and email address associated with the account; and Domain name and/or IP address associated with the account. Internetivo may not be able to respond to a request without this information. Additionally, Internetivo reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.
Please use the following contact information to send a Request to Internetivo:
Claims - Requests - Inspections - Abuse
When any service(s) are under inspection and/or claim and/or abuse and/or request(s) and/or legal procedure, Internetivo have all the rights to shutdown and/or suspend and/or terminate and/or delete the service(s) and/or its data and/or the related service(s) or client's data with/without warning(s). The client's service(s) wil not be transferred and/or accessed at the duration of procedure(s).
Internetivo reserves all the rights to request identification document(s) for identifying any client(s) by requesting ID, proof of address and/or any kind of identifying document(s).
IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER. DUE TO THE VAGARIES OF THE INTERNET AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS OF SPAM AND THE OCCASIONAL UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE, WILL HELP ASSURE THAT YOUR NOTICE IS RECEIVED BY US AND ACTED ON IN A TIMELY MANNER.
Internetivo may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests. Available Information. Depending on the type of formal legal process provided, Internetivo may be able to respond with one or more of the following types of data: Non-Content. Internetivo will produce non-content information such as basic Subscriber information which may include the following subject to a valid request:
Customer agrees that it shall defend, indemnify, save and hold harmless from any and all demands, liabilities, losses, costs, claims, including reasonable attorney’s fees, (‘Liabilities’) against Internetivo, its agents, its customers, servants, officers, and employees, that may arise or result from any services provided, performed or agreed to be performed or any product sold by Customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Internetivo against Liabilities arising out of any injury to person or property caused by any products sold or distributed in connection with Internetivo’s services; and material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party; copyright infringement and any defective product which Customer sold on Internetivo’s Services. As a result of this, Customer agrees that Internetivo shall not be liable to Customer for any claims of actual, compensatory and/or consequential damages which may be suffered by Customer, including, but not limited to, losses or damages due to the loss data resulting from delays, non deliveries, or service interruptions caused by the fault or negligence of Internetivo. Notwithstanding the above mentioned, Customer’s exclusive remedies, damages, losses and causes of actions shall not exceed the aggregate dollar amount which Customer paid during the term of this Agreement.
Internetivo will not be responsible for any damages your business may suffer. Internetivo makes no warranties of any kind, expressed or implied for services provided. Internetivo disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions or failures caused by Internetivo and its employees. The services provided by Internetivo are provided AS-IS and without any warranty expressed or implied. Internetivo reserves all the rights to perform but not limited to; website redirections for security purposes alongside with website redirections to the company's website and/or service(s) once service(s) are marked as unpaid or due or suspended or under an attack. Internetivo reserves the right to revise its policies at any time.
Internetivo will only produce Subscriber content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.Content Responsibilities
The client is responsible for all content posted or stored on their web hosting space. Internetivo exercises no control over the content or information contained on the servers used for hosting. Internetivo will not be responsible for any direct, indirect, or consequential damages which may result from the use of this service by its customers or any other related or unrelated third parties. Internetivo is not responsible for backing up data or recovering data in case of loss on the client’s behalf. There are no warranties expressed or implied for the services the Internetivo provides or the software used by the client.
It is the responsibility of the client to review the project timeline and adhere to the dates for deliverables on their part. Failure to meet deadlines imposed by Internetivo will result in delay of project, or risk putting the project on hold. Internetivo may invoice client for additional resources should the delay of a project interrupt Internetivo’s workflow. Indefinite delay of a project may result in project termination, and a new development agreement must be reached prior to restarting the project. Down payments for services are non-refundable, and will not be returned to client should a project be delayed or terminated as a result of the client failing to adhere to project timeline.
Any time frames or estimates that we give are contingent upon your full co-operation and complete and final content in photography for the work pages. During development there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process. If for any reason the client fail to provide the required feedback, project delivery delay may occured or even project termination. An additional charge would be added for any delay or for any additional requirements the client have.
Internetivo reserves the right to ask for additional charges for any project that was delayed for any reason along with the right to cancel or terminate any project where client fail to co-operate or communicate with the responsible department within 48 hours of contacting the client by any means.
By instructing Internetivo to design and build a website, you, the client, agree to allow Internetivo to use any design or extract of such website we may have designed and built for you, the client, for promotional purposes of any finished work in any portfolio, either online or in any other promotional material Internetivo may choose use from time to time to promote Internetivo and our work.
Internetivo make every effort to ensure that websites are designed to be viewed by the majority of visitors. All of Internetivo’s websites are designed to work with the most popular current browsers such as Firefox, Internet Explorer 8, 9 & 10, Google Chrome, Safari, Apple devices, Android devices and other such medium. However, you, the client, shall accept that Internetivo cannot guarantee correct functionality with all browser software across different operating systems. As such, Internetivo cannot accept responsibility for web pages, images or graphics, which do not display acceptably in new versions of browsers released after the website has been designed and launched over to you, the client. Therefore, Internetivo does reserve the right to quote a fee for any necessary work involved in changing the website design code for it to work with updated browser software.
As is good business practice, we will not engage or enter into any work or works that deal with matters or subjects of an immoral or illegal nature. Therefore, please do not provide Internetivo with any information and/or content or images of an illegal or inappropriate nature, or ask us to undertake such work, as we will not entertain dealing with such material, and may be obligated to pass on such information, content and images to the necessary or appropriate authorities. There will be no exceptions.
Where your website or social media platforms allow for users to leave comments or reviews, please note that we have no responsibility for monitoring or controlling any submissions submitted by third parties.
If you would like to cancel an agreement entered into between us, you have a statutory right to change your mind (without giving a reason) within 14 days of purchasing our service and receive a refund within 14 days of communicating (in writing) your decision to cancel. This right to cancel does not apply when our services have already commenced. If you would like to cancel an ongoing service with us, you must communicate your intent to cancel with 7 days’ notice in writing. Internetivo is entitled to be paid for all work completed until the notice of cancellation and will promptly invoice you for all services performed but not yet invoiced. We will retain all work produced until the outstanding balance is paid in full.
Upon the cancellation of any agreement entered into between us for any reason, all accrued rights and liabilities included in these Terms and Conditions shall not be affected together with any other provision of these terms which expressly or by implication is intended to survive termination.
If any provision of these Terms and Conditions is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision shall not be affected.
These Terms and Conditions and your order constitute the entire agreement between us and supersede all prior agreements and understandings between us relating to our services.
No one other than you or us has the right to enforce a term of any agreement entered into between us.
We reserve the right to terminate any agreement entered between us, with immediate effect, where in our opinion, you are in breach of these Terms and Conditions. No refunds will be given in such a situation.Consequential Loss
We shall not be liable for any loss or damage which you may suffer which is in any way attributable to any delay in performance or completion of our contract.
We reserve the right to subcontract any services that we have agreed to perform for you as we see fit.
Custom Websites: The copyright on a custom website is transferred to the website purchaser after full payment has been received for the website. If copyright transfer has been processed, customer may receive a full backup of their website upon cancellation. This backup will include the entire file structure in a .zip file and, if applicable, an SQL file containing the MySQL database dump.
Semi-Custom Websites: WordPress login credentials are not available to customers who purchase subscription or layout websites. The copyright on semi-custom website development is transferred to the website purchaser after one (1) year of active subscription service. If a semi-custom website is paid for in advance, the copyright is transferred upon full payment for website development. If copyright transfer has been processed, customer may receive a full backup of their website upon cancellation. This backup will include the entire file structure in a .zip file and, if applicable, an SQL file containing the MySQL database dump.
Internetivo requires a 30-day notice prior to canceling a website hosting account. For any service(s), where the cost of development and/or service(s) are broken down into monthly payments rather than an upfront charge, a one year minimum contract is required. If a service is cancelled early, the final balance on remaining months of service is due. Two years of consecutive service must be paid for copyright release, or to receive a copy of your website files or an administrative login. Upon cancellation, you will be sent a bill with your final balance (up to 30 days after notification) after your cancel request which should be paid in advance in order to gain access. At the time of cancellation, all website files, email accounts, and e-mails will be deleted from our server; you are responsible for requesting a backup of these files should you need them for future use.
Internetivo may purchase domain names on behalf of the Client. Payment in relation to, and renewal of, those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Internetivo. The Client should keep a record of the due dates for payment to ensure that payment is received before the domain date expiry. When a domain expires, your website and mail service will stop functioning, and no changes can be made to the domain. However, for generic TLDs (.com, .net, .org, .biz, .info, etc.), you may have a period of up to 30 days at Internetivo, after the actual expiration date during which you can still renew the domain at the grace period cost which is different for each TLD. If you do not renew during the grace period, the domain will be deleted and is no longer controlled by Internetivo. This is known as the "Redemption Period," which is typically up to 30 days. If you wish to re-claim the domain, the process will be more expensive and time-consuming as Internetivo will be required to submit paperwork and payment to the central registry.
We reserve the right to revise, amend, or modify this document at any time and in any manner. However, if we plan to materially change how we plan to use previously collected personal information. We encourage you to periodically review this page for the latest information on our practices. You can find when this document was last updated at the bottom of this page.
If you have any questions about this document or the practices described herein, you may contact: our Abuse Dept.