Delete Your Account
Version 1.0 · Last updated September 2026
1. How to ask us to delete your account
You can ask for your Internetivo account to be deleted in any of these ways. You do not need to keep the app installed.
In the Internetivo app: open Profile, then Settings, then Delete Account, and confirm.
On the website: sign in at https://internetivo.com, open Security (https://internetivo.com/index.php?m=ivo&a=security), choose Request account deletion, and confirm.
If you cannot sign in: open a privacy and data ticket from the email address on your account and ask for the account to be deleted. We may ask you to confirm that the account is yours before we act.
If a task you bought or are doing still has a payment in progress, finish or cancel that task first; we cannot delete an account in the middle of a payment.
2. What happens next
- We confirm that we received your request.
- Within 30 days we erase your personal data: your name, contact details, profile, public profile, saved payout details, notification history and device tokens are removed or anonymised.
- Your sign-in is closed. You will not be able to sign in again with your password, or with Google, Apple or Facebook. If you signed in with Apple, we also revoke Internetivo's access with Apple.
3. What we keep, and for how long
Some records must be kept by law even after an account is deleted. They are kept without your name or contact details attached, and only for the period the law requires:
| Record | Why we keep it | How long |
|---|---|---|
| Invoices, payments and payouts | Cyprus tax and accounting law | 7 years |
| Records of disputes and reports about content | Legal claims and our content-moderation duties | 3 years after the decision |
| Messages you sent and reviews you wrote | The other members in those conversations and tasks still need them; they show "Deleted User" instead of your name | Messages: 2 years after the last activity in the thread. Reviews: while the task record is kept |
| Security and fraud-prevention logs | Protecting the platform and other members | Up to 90 days, or longer if part of an investigation |
4. Deleting only some of your data
You can also ask us to delete specific data without closing your account, or to export a copy of your data first. Open a privacy and data ticket and tell us what you need. Your rights are explained in the Privacy Policy.